Suppression Logic Playbook Skill
When to Use
- Building global do-not-touch rules shared across marketing, sales, and success workflows.
- Investigating why an account never triggers despite strong intent scores.
- Coordinating with legal, finance, or product teams on sensitive outreach windows.
Framework
- Reason Taxonomy – categorize suppression triggers (legal/compliance, commercial conflicts, lifecycle constraints, technical issues).
- Detection Methods – outline data sources and queries that flag each trigger (support tickets, security incidents, open opps, payment status).
- Routing & Ownership – assign who can override or expire each suppression (CSM, legal, exec sponsor).
- Duration Logic – define cooling periods, review cadences, and auto-expiration rules.
- Audit Trail – log change history, approvals, and tie-ins to automation or orchestrator commands.
Templates
- Suppression matrix (reason, trigger condition, owner, duration, override path).
- Compliance checklist for regulated industries (financial services, healthcare).
- Alert + reporting format for surfaced conflicts.
Tips
- Mirror CRM/MAP suppression lists to prevent channel drift.
- Create heartbeat alerts when suppression counts spike unexpectedly.
- Pair with
signal-scoringadjustments so suppressed accounts stop draining rep capacity.