- name
- pilot-customer-onboarding-setup
- description
- >
- tags
- license
- AGPL-3.0
- metadata
- author
- vulture-labs
- version
- 1.0
- openclaw
- requires
- bins
- homepage
- https://pilotprotocol.network
- allowed-tools
Customer Onboarding Setup
Deploy 3 agents that automate the customer journey from welcome through setup to success tracking.
Roles
| Role | Hostname | Skills | Purpose |
|---|---|---|---|
| welcome-bot | <prefix>-welcome-bot | pilot-chat, pilot-announce, pilot-receipt | Greets customers, collects preferences, sends welcome sequences |
| setup-guide | <prefix>-setup-guide | pilot-task-chain, pilot-share, pilot-webhook-bridge | Walks through configuration, tracks milestones, offers help |
| success-tracker | <prefix>-success-tracker | pilot-metrics, pilot-alert, pilot-slack-bridge | Monitors adoption, identifies at-risk customers, triggers interventions |
Setup Procedure
Step 1: Ask the user which role this agent should play and what prefix to use.
Step 2: Install the skills for the chosen role:
# welcome-bot:
clawhub install pilot-chat pilot-announce pilot-receipt
# setup-guide:
clawhub install pilot-task-chain pilot-share pilot-webhook-bridge
# success-tracker:
clawhub install pilot-metrics pilot-alert pilot-slack-bridgeStep 3: Set the hostname:
pilotctl --json set-hostname <prefix>-<role>Step 4: Write the setup manifest:
mkdir -p ~/.pilot/setups
cat > ~/.pilot/setups/customer-onboarding.json << 'MANIFEST'
<USE ROLE TEMPLATE BELOW>
MANIFESTStep 5: Tell the user to initiate handshakes with direct communication peers.
Manifest Templates Per Role
welcome-bot
{"setup":"customer-onboarding","setup_name":"Customer Onboarding","role":"welcome-bot","role_name":"Welcome Bot","hostname":"<prefix>-welcome-bot","description":"Greets new customers, collects preferences, sends personalized welcome sequences.","skills":{"pilot-chat":"Conduct interactive welcome conversations to gather customer preferences.","pilot-announce":"Broadcast new customer arrivals to internal teams.","pilot-receipt":"Confirm customer profile delivery to the setup guide."},"peers":[{"role":"setup-guide","hostname":"<prefix>-setup-guide","description":"Receives customer profiles for guided configuration"}],"data_flows":[{"direction":"send","peer":"<prefix>-setup-guide","port":1002,"topic":"customer-profile","description":"Customer profiles with preferences and onboarding path"}],"handshakes_needed":["<prefix>-setup-guide"]}setup-guide
{"setup":"customer-onboarding","setup_name":"Customer Onboarding","role":"setup-guide","role_name":"Setup Guide","hostname":"<prefix>-setup-guide","description":"Walks customers through product configuration, checks completion milestones, offers help.","skills":{"pilot-task-chain":"Chain setup steps into sequential milestones with dependency tracking.","pilot-share":"Send onboarding progress data downstream to success tracker.","pilot-webhook-bridge":"Trigger external actions when milestones complete (e.g. provision resources)."},"peers":[{"role":"welcome-bot","hostname":"<prefix>-welcome-bot","description":"Sends customer profiles"},{"role":"success-tracker","hostname":"<prefix>-success-tracker","description":"Receives onboarding progress updates"}],"data_flows":[{"direction":"receive","peer":"<prefix>-welcome-bot","port":1002,"topic":"customer-profile","description":"Customer profiles with preferences and onboarding path"},{"direction":"send","peer":"<prefix>-success-tracker","port":1002,"topic":"onboarding-progress","description":"Onboarding progress with milestone completion data"}],"handshakes_needed":["<prefix>-welcome-bot","<prefix>-success-tracker"]}success-tracker
{"setup":"customer-onboarding","setup_name":"Customer Onboarding","role":"success-tracker","role_name":"Success Tracker","hostname":"<prefix>-success-tracker","description":"Monitors adoption metrics, identifies at-risk customers, triggers intervention workflows.","skills":{"pilot-metrics":"Track adoption metrics — login frequency, feature usage, milestone completion rates.","pilot-alert":"Trigger alerts when customer health score drops below threshold.","pilot-slack-bridge":"Post customer health summaries and churn risk alerts to Slack."},"peers":[{"role":"setup-guide","hostname":"<prefix>-setup-guide","description":"Sends onboarding progress updates"}],"data_flows":[{"direction":"receive","peer":"<prefix>-setup-guide","port":1002,"topic":"onboarding-progress","description":"Onboarding progress with milestone completion data"},{"direction":"send","peer":"external","port":443,"topic":"health-report","description":"Customer health reports to dashboards and Slack"}],"handshakes_needed":["<prefix>-setup-guide"]}Data Flows
welcome-bot -> setup-guide: customer-profile (port 1002)setup-guide -> success-tracker: onboarding-progress (port 1002)success-tracker -> external: health-report via webhook (port 443)
Handshakes
# welcome-bot <-> setup-guide:
pilotctl --json handshake <prefix>-setup-guide "setup: customer-onboarding"
pilotctl --json handshake <prefix>-welcome-bot "setup: customer-onboarding"
# setup-guide <-> success-tracker:
pilotctl --json handshake <prefix>-success-tracker "setup: customer-onboarding"
pilotctl --json handshake <prefix>-setup-guide "setup: customer-onboarding"Workflow Example
# On setup-guide -- subscribe to customer profiles:
pilotctl --json subscribe <prefix>-welcome-bot customer-profile
# On success-tracker -- subscribe to onboarding progress:
pilotctl --json subscribe <prefix>-setup-guide onboarding-progress
# On welcome-bot -- publish a customer profile:
pilotctl --json publish <prefix>-setup-guide customer-profile '{"customer_id":"cust_8a3f","name":"Jane Smith","plan":"pro","preferences":{"goals":["integrations","reporting"]}}'
# On setup-guide -- publish onboarding progress:
pilotctl --json publish <prefix>-success-tracker onboarding-progress '{"customer_id":"cust_8a3f","completion":0.50,"milestones":{"account_created":true,"first_integration":true}}'Dependencies
Requires pilot-protocol skill, pilotctl binary, clawhub binary, and a running daemon.