Pages: Refund / Return Policy
Guides refund and return policy page content for e-commerce and digital products.
When invoking: On first use, if helpful, open with 1–2 sentences on what this skill covers and why it matters, then provide the main output. On subsequent use or when the user asks to skip, go directly to the main output.
Initial Assessment
Identify:
- Product type: Physical, digital, subscription, or mixed
- Policy: Time window, conditions, process
- Jurisdiction: Consumer rights (EU, etc.)
Best Practices
Essential Elements
| Element | Purpose |
|---|---|
| Eligibility | What can be returned; time limits |
| Process | How to request; steps |
| Refund method | Original payment; timeline |
| Exclusions | Non-refundable items |
| Contact | Support for returns |
Content
- Clear: Simple language; no legalese
- Scannable: Headings, bullets
- Complete: Answer common questions
- Up to date: Review when policy changes
Placement
- Footer; checkout; product pages
- Link from FAQ when relevant
Output Format
- Outline for refund/return policy
- Key sections and content
- Disclaimer: Recommend legal review
Related Skills
- pages-legal: Refund is often a legal page
- pages-faq: FAQ may link to refund policy
- pages-privacy: Footer grouping