Moderation & Safety Playbook Skill
When to Use
- Launching or scaling moderated forums, chats, or live events.
- Training moderators, ambassadors, or vendors on policies.
- Handling escalations, abuse reports, or crisis communications.
Framework
- Policy Matrix – code of conduct, content types, enforcement tiers, regional considerations.
- Workflow – intake → triage → resolution → follow-up, with SLAs and ownership.
- Tooling – moderation dashboards, keyword lists, automation rules, reporting forms.
- Escalation Ladder – when to engage legal, security, PR, or executive sponsors.
- Post-Incident Review – retrospectives, comms templates, improvements.
Templates
- Moderator guide with sample responses, tone guidance, and decision trees.
- Incident log + scoreboard for tracking volume, severity, MTTR.
- Crisis comms outline for public/partner updates.
Tips
- Publish a transparent policy summary so members know expectations.
- Rotate moderators to reduce burnout; provide mental health resources.
- Pair with
launch-community-activation-seriesfor real-time event safety coverage.