Happy ServiceNow AI Skills
A comprehensive library of platform-agnostic AI skills for ServiceNow development and administration. Works with Claude Code, Claude Desktop, ChatGPT, Cursor, and any agentic AI system.
When to use this skill
Use these skills when you need to:
- "help me triage ServiceNow incidents"
- "create a change request in ServiceNow"
- "write a business rule for incident assignment"
- "set up a catalog item with approval workflow"
- "query CMDB relationships"
- "debug a client script"
- "manage update sets and deployments"
Available Skill Categories
ITSM (7 skills)
- incident-triage - Automated incident classification and prioritization
- incident-lifecycle - End-to-end incident management workflow
- major-incident - P1/Major incident coordination
- problem-analysis - Root cause analysis and known error management
- change-management - RFC creation, CAB, implementation, PIR
- natural-language-queries - Plain English ServiceNow searches
- quick-reference - Common operations cheat sheet
Development (12 skills)
- business-rules - Server-side automation scripts
- client-scripts - Form manipulation and validation
- script-includes - Reusable server-side libraries
- glide-api-reference - GlideRecord, GlideAggregate, GlideDateTime
- debugging-techniques - Script debugger, logging, troubleshooting
- notifications - Email notifications, events, templates
- ui-actions - Buttons, context menus, client/server actions
- scheduled-jobs - Automated recurring tasks
- data-import - Import sets and transform maps
- scripted-rest-apis - Custom REST endpoints
- automated-testing - ATF and script testing
- performance-optimization - Script optimization techniques
Administration (12 skills)
- update-set-management - Configuration tracking and deployment
- deployment-workflow - Instance-to-instance migration
- batch-operations - Bulk record operations
- script-execution - Background script patterns
- script-sync - Local development workflow
- user-provisioning - User lifecycle management
- workflow-creation - Programmatic workflow building
- schema-discovery - Table and field exploration
- instance-management - Multi-instance operations
- application-scope - Scoped app development
- configuration-validation - Catalog item validation
- generic-crud-operations - Universal table operations
Service Catalog (5 skills)
- request-fulfillment - End-to-end request processing
- item-creation - Catalog item setup
- approval-workflows - Approval configuration
- variable-management - Form variables and options
- ui-policies - Dynamic form behavior
CMDB (4 skills)
- ci-discovery - Configuration item management
- relationship-mapping - CI relationships and dependencies
- impact-analysis - Service impact assessment
- data-quality - CMDB health and validation
Security (4 skills)
- incident-response - Security incident handling
- acl-management - Access control configuration
- audit-compliance - Compliance monitoring
- data-classification - Data sensitivity management
Reporting (3 skills)
- sla-analysis - SLA performance metrics
- executive-dashboard - KPI dashboards
- trend-analysis - Historical trend reporting
Installation
# Install all skills
npx skills add Happy-Technologies-LLC/happy-servicenow-skills --all
# Install specific category
npx skills add Happy-Technologies-LLC/happy-servicenow-skills -s "itsm/*"
# Install single skill
npx skills add Happy-Technologies-LLC/happy-servicenow-skills -s "development/business-rules"Usage with npm
# Install globally
npm install -g happy-servicenow-skills
# Search skills
npx sn-skills search "incident"
# Load skill content
npx sn-skills load itsm/incident-triage
# Validate skills
npx sn-skills validateSkill Format
Each skill includes:
- Overview - What the skill does and when to use it
- Prerequisites - Required roles and knowledge
- Procedure - Step-by-step instructions with MCP tool examples
- Best Practices - ITIL-aligned recommendations
- Troubleshooting - Common issues and solutions
- Related Skills - Cross-references to related content
MCP Tool Coverage
These skills provide full parity with the ServiceNow MCP Server tools:
- Query and CRUD operations (SN-Query-Table, SN-Create-Record, etc.)
- Update set management (SN-Set-Update-Set, SN-Clone-Update-Set)
- Script execution (SN-Execute-Background-Script)
- Natural language interface (SN-NL-Search, SN-NL-Query-Builder)
- Batch operations (SN-Batch-Create, SN-Batch-Update)
- Workflow creation (SN-Create-Workflow, SN-Create-Activity)
- And 35+ more tools
Contributing
See CREATING_SKILLS.md for contribution guidelines.
License
MIT - Happy Technologies LLC