Happy Platform Skills
A comprehensive library of reusable development patterns and automation recipes for enterprise platforms. Current coverage focuses on the ServiceNow® platform. Works with Claude Code, Claude Desktop, ChatGPT, Cursor, and any agentic AI system.
When to use this skill
Use these skills when you need to:
- "help me triage incidents"
- "create a change request"
- "write a business rule for incident assignment"
- "set up a catalog item with approval workflow"
- "query CMDB relationships"
- "debug a client script"
- "manage update sets and deployments"
Available Skill Categories
ITSM (7 skills)
- incident-triage - Automated incident classification and prioritization
- incident-lifecycle - End-to-end incident management workflow
- major-incident - P1/Major incident coordination
- problem-analysis - Root cause analysis and known error management
- change-management - RFC creation, CAB, implementation, PIR
- natural-language-queries - Plain English ServiceNow searches
- quick-reference - Common operations cheat sheet
Development (14 skills)
- business-rules - Server-side automation scripts
- client-scripts - Form manipulation and validation
- script-includes - Reusable server-side libraries
- glide-api-reference - GlideRecord, GlideAggregate, GlideDateTime
- debugging-techniques - Script debugger, logging, troubleshooting
- notifications - Email notifications, events, templates
- ui-actions - Buttons, context menus, client/server actions
- scheduled-jobs - Automated recurring tasks
- data-import - Import sets and transform maps
- scripted-rest-apis - Custom REST endpoints
- automated-testing - ATF and script testing
- performance-optimization - Script optimization techniques
- mcp-server-installation - Install and connect Happy Platform MCP
- fluent-sdk - Hybrid ServiceNow development with NowSDK Fluent and MCP
Administration (12 skills)
- update-set-management - Configuration tracking and deployment
- deployment-workflow - Instance-to-instance migration
- batch-operations - Bulk record operations
- script-execution - Background script patterns
- script-sync - Local development workflow
- user-provisioning - User lifecycle management
- workflow-creation - Programmatic workflow building
- schema-discovery - Table and field exploration
- instance-management - Multi-instance operations
- application-scope - Scoped app development
- configuration-validation - Catalog item validation
- generic-crud-operations - Universal table operations
Service Catalog (5 skills)
- request-fulfillment - End-to-end request processing
- item-creation - Catalog item setup
- approval-workflows - Approval configuration
- variable-management - Form variables and options
- ui-policies - Dynamic form behavior
CMDB (4 skills)
- ci-discovery - Configuration item management
- relationship-mapping - CI relationships and dependencies
- impact-analysis - Service impact assessment
- data-quality - CMDB health and validation
Security (4 skills)
- incident-response - Security incident handling
- acl-management - Access control configuration
- audit-compliance - Compliance monitoring
- data-classification - Data sensitivity management
Reporting (3 skills)
- sla-analysis - SLA performance metrics
- executive-dashboard - KPI dashboards
- trend-analysis - Historical trend reporting
Installation
# Install all skills
npx skills add Happy-Technologies-LLC/happy-platform-skills --all --full-depth
# Install single skill
npx skills add Happy-Technologies-LLC/happy-platform-skills --full-depth -s "business-rules"Usage with npm
# Install globally
npm install -g happy-platform-skills
# Search skills
npx hps search "incident"
# Load skill content
npx hps load itsm/incident-triage
# Validate skills
npx hps validateSkill Format
Each skill includes:
- Overview - What the skill does and when to use it
- Prerequisites - Required roles and knowledge
- Procedure - Step-by-step instructions with MCP tool examples
- Best Practices - ITIL-aligned recommendations
- Troubleshooting - Common issues and solutions
- Related Skills - Cross-references to related content
MCP Tool Coverage
These skills provide full parity with the platform MCP Server tools:
- Query and CRUD operations (SN-Query-Table, SN-Create-Record, etc.)
- Update set management (SN-Set-Update-Set, SN-Clone-Update-Set)
- Script execution (SN-Execute-Background-Script)
- Natural language interface (SN-NL-Search, SN-NL-Query-Builder)
- Batch operations (SN-Batch-Create, SN-Batch-Update)
- Workflow creation (SN-Create-Workflow, SN-Create-Activity)
- And 35+ more tools
Contributing
See CREATING_SKILLS.md for contribution guidelines.
License
Apache-2.0 - Happy Technologies LLC