Gleap Card Analyzer (N3 Support)
Workflow
1. Get the Gleap card URL
Ask the user for the Gleap card URL if not already provided.
URL format: https://app.gleap.io/projects/{projectId}/{channel}/{ticketId}
Extract IDs from URL:
- ticketId: last path segment (24-char hex)
- projectId: segment after
/projects/(24-char hex)
2. Fetch card data
Run the fetch script. It may be installed locally or globally, so resolve the path first:
node "$HOME/.claude/skills/gleap-analyzer/scripts/fetch-gleap-card.js" <ticketId> <projectId>This outputs a gleap-card-<ticketId>.json file in the current directory.
Requires GLEAP_API_KEY in .env. If missing, tell the user to add it.
3. Read and analyze the JSON
Read the generated gleap-card-<ticketId>.json file.
The file contains:
ticket: card metadata (title, description, form data, assigned user, channel)messages: chronological conversation notes between support agentsactivities: activity log events
4. Produce the N3 analysis
Act as an N3 (level 3) support analyst. Write the analysis in Portuguese (pt-BR) since FieldControl is a Brazilian company.
Structure the output as:
Resumo do Card
- Título do card
- Canal (email, chat, etc.)
- Cliente/conta afetada
- Responsável atual
- Data de abertura → último update
Linha do Tempo
Chronological summary of key events from messages and activities. For each entry:
- Date, author, and what happened/was communicated
- Highlight escalations, blocks, and status changes
Análise de Causa Raiz
Based on the conversation, identify:
- What is the reported problem
- What was investigated
- What was found as root cause (or if still unknown)
Situação Atual
- Where does the card stand right now
- What was the last action taken and by whom
- Is it waiting on someone? Who?
Próximos Passos Sugeridos
Actionable next steps for N3 support, such as:
- Technical investigations to perform
- People to contact
- Scripts or queries to run
- Escalation recommendations if needed
5. Clean up
After presenting the analysis, ask the user if they want to keep the generated YAML file or delete it.