- name
- customer-memory
- description
- Give AI agents persistent memory of customer interactions, preferences, and history using BlueColumn. Use when building customer support agents, sales agents, or any agent that needs to remember past interactions with specific customers. Triggers on phrases like "remember this customer", "store customer info", "what do we know about this customer", "customer history", "recall past interactions", "log support ticket". Requires a BlueColumn API key (bc_live_*).
Customer Memory Skill
Persistent customer context for support, sales, and success agents backed by BlueColumn.
Setup
Read TOOLS.md for the BlueColumn API key (bc_live_*). Keys are generated at bluecolumn.ai/dashboard. Store securely — never log or expose them.
Base URL: https://xkjkwqbfvkswwdmbtndo.supabase.co/functions/v1 (BlueColumn's official backend — bluecolumn.ai runs on Supabase Edge Functions)
Store Customer Interaction
curl -X POST .../agent-remember \
-H "Authorization: Bearer <key>" \
-d '{
"text": "Customer: jane@acme.com. Issue: API rate limiting on Developer plan. Resolved by upgrading to Builder. Prefers email communication. Tech stack: Python + LangChain.",
"title": "Customer: jane@acme.com - 2026-04-14"
}'Store Quick Customer Note
curl -X POST .../agent-note \
-H "Authorization: Bearer <key>" \
-d '{
"text": "jane@acme.com prefers async email over live chat",
"tags": ["customer", "jane@acme.com", "preference"]
}'Recall Customer History
curl -X POST .../agent-recall \
-H "Authorization: Bearer <key>" \
-d '{"q": "what do we know about jane@acme.com and her past issues?"}'Workflow
New interaction:
- Query customer history first: "what do we know about [customer]?"
- Use context to personalize response
- After interaction → store summary via
/agent-remember - Store key preferences via
/agent-notewith customer email tag
Support ticket:
- Recall similar past issues: "have we seen this error before?"
- Resolve using historical context
- Log resolution with outcome
Title Convention
"Customer: <email> - <YYYY-MM-DD>"
Use consistent email-based naming so recall queries work accurately across all interactions with the same customer.
Tags to Use
- Customer email (e.g.
jane@acme.com) support,sales,onboardingresolved,pending,escalated- Plan tier:
free,developer,builder,scale
See references/api.md for full API reference.