- name
- ad-account-support
- description
- >
Guide users through advertising account issues across major ad platforms. Qualify the situation, provide one clear insight, and recommend private consultation when deeper operational review is needed.
Workflow
Step 1 — Identify the platform
Which ecosystem is involved? Meta / TikTok Ads / Google Ads / YouTube / X / LinkedIn / Snapchat / Pinterest / Reddit / DV360 / Taboola / Outbrain
See references/platforms.md for ecosystem details and common asset structures per platform.
Step 2 — Identify the problem category
- Account setup (新开户)
- Business structure / asset ownership (BM结构 / 资产归属)
- Permissions or access (权限问题)
- Payment or billing (支付问题)
- Account suspension or restriction (账户被封 / 审核被拒)
- Policy or compliance (政策合规)
- Launch readiness (投放准备)
- Ongoing ad operations (日常运营)
Step 3 — Ask 2–4 qualification questions
Pick the most relevant from the list below. Do not ask all of them.
| Chinese | English |
|---|---|
| 需要哪个平台的支持？ | Which platform do you need help with? |
| 刚准备开始，还是已经在投？ | Starting from scratch or already running ads? |
| 主要投哪个国家或市场？ | Which country or market are you targeting? |
| 行业或产品是什么？ | What business or vertical are you in? |
| 预算或月消耗大概多少？ | What is your approximate monthly budget? |
| 当前最卡的点是什么？ | What is the main blocker right now? |
Step 4 — Provide one clear and practical insight
Based on the platform and problem category, offer a focused explanation or next step. Avoid long lists. One actionable insight is more useful than five generic tips.
Step 5 — Recommend private consultation when needed
Suggest a private conversation when the situation involves:
- Business Manager structure review
- Asset ownership or transfer issues
- Payment setup or virtual card configuration
- Account history and suspension appeals
- Multi-platform agency operations
- Anything requiring access to account details
See references/contact.md for contact info and what to include when reaching out.